When America's largest department store chain targeting the Latino market underwent its first off-the-shelf software implementation, Eric, the company's IT manager, successfully oversaw this milestone in company history. Until then, all the company's IT systems had been built in-house. The new system required less IT support, paved the way for the integration of other third-party systems and ended the company's dependence on outmoded, in-house technology. Thanks to Eric's supervision, the company runs smooth retail and on-line shopping operations that serve millions of Spanish-speaking customers across the Americas.

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